FAQs

Produced on demand

When do my - Produced on demand - item arrives?

Every item is handmade by MAÉST, once it has been ordered and paid for in full by the customer please allow 12-20 business days (Monday til Saturday) for the making of your item. (Shipping depends on deliver country).

How can I provide you my clothing size?

Deine Größe kannst du uns nach dem Bezahlvorgang per E-Mail (info@maestofficial.com) oder per Instagram (@maestoffcial) mitteilen. Du kannst jedoch auch während deiner Bestellung, unter dem Checkout Punkt “Order notes” deine Größe eintragen.

Need size advice?

You can request a personal size advice at any time by sending an email to info@maestofficial.com. We also offer a size guide, which you can find under each product.

Can I return my item?

Thank you so much for supporting MAÉST.
Garments that are produced on demand are unable to refund if you change your mind or if the item does not fit.

Please contact us via info@maestofficial.com with any question.

However, if the garment doesn’t fit when you receive it, we’re more than happy to alter it for you for free of charge.

Home delivery within Munich?

We deliver your finished item in and around Munich for free.

How can I track my order?

The tracking number will sent to you after your purchase.

Payment & Shopping

Do I need to set up an account?

No you do not need to set up an account.

What payment methods do you offer?

You can pay with your credit card and PayPal and direct bank transfer.

Do I have to pay import duties and taxes by myself?

Taxes, import duties and customs duties are not covered by us.
VAT is applied to all the countries we deliver.

Shipping

Home delivery within Munich?

We deliver your item in and around Munich for free.

How can I track my order?

The tracking number will sent to you after your purchase.

Your desired delivery country is not listed?

If your shipping country is not listed, please send us an inquiry to info@maestofficial.com and we will try to make an individual delivery possible for you.

How much does shipping cost?

The cost of shipping is displayed after entering the address at the checkout.

How long does the shipping take (non produced on demand products)?

Any product that is not “produced on demand” has a delivery time of approx. 2-4 working days (Monday til Saturday). Produced on demand items are handmade within 21 business days and shipped afterwards.

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