FAQs

Shopping

Do I need to set up an account?

No you do not need to set up an account.

Payment

What payment methods do you offer?

You can pay with your credit card and PayPal and direct bank transfer.

Do I have to pay import duties and taxes by myself?

Taxes, import duties and customs duties are not covered by us.
VAT is applied to all the countries we deliver.

Shipping

Home delivery and free to try at home?

We deliver your item in and around Munich for free.

You can choose to try our items at home.

How can I track my order?

The tracking number will sent to you after your purchase.

Your desired delivery country is not listed?

If your shipping country is not listed, please send us an inquiry to info@maestofficial.com and we will try to make an individual delivery possible for you.

How much does shipping cost?

Free shipping within Germany

How long does the shipping take?

Within 2-4 business days (Monday til Saturday)

When do my - Made to order - item arrives?

Within 7-14 business days (Monday til Saturday)

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